Gateway 311  

 

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Connect With Us!

Citizens and visitors can contact our Citizen Support Call Center from 8:00 a.m. - 5:00 p.m., Monday-Friday.   

Dial 311 or 314-615-7311. If you are a Charter/Spectrum customer, you will need to dial 314-615-7311 from your landline and 311 from your mobile phone.  

If you don't have a mobile phone you can still use 311 from your desktop.  Click here to enjoy all the benefits of the mobile app.

You Have Questions?  We Have Answers!
  • Personal Property Taxes | Declarations | Waivers
  • Service Requests | Pothole | High Grass | Property Maintenance
  • Council Districts | Council Members
  • Parks | Events | Activities | Pavilion Reservations
  • Animal Care and Control | Animal Bites | Adoption
  • Job Center | Unemployment
  • County Jail | Inmate Visits | Locating an Inmate
  • Victim Services | Crisis Services
  • Birth and Death Certificates | Marriage License
  • Conceal and Carry | Police Precincts
  • Rodents | Mosquito Spraying | Stinging Insects
  • Maps | Plat Maps | Official Document Recordings
  • Transportation | Construction | Road Repair
  • Tax Estate Sale | Post 3rd Sale
  • Planning | Zoning | Subdivision Ordinances
  • Trash and Recycling
Download Our Mobile App

Our mobile, self-service app means fewer phone calls.  Find 2,000 answers to the most common citizen questions.  Set up a service request.  Locate fun news and event information around the County.  

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Take Our Survey

If you have spoken to one of the 311 Citizen Support Agents, we would enjoy your feedback.  Take this quick, 1 minute survey.  No personal information is required.  Your feedback will be used exclusively for training purposes.

https://www.surveymonkey.com/r/311CallCenter

Media

Local and national coverage of Gateway 311.

West County Magazine

https://westnewsmagazine.com/2019/06/14/111748/need-help-from-the-county-dial-311-preferably-from-a-cellphone

KMOV

https://www.kmov.com/news/st-louis-county-unveils-new-call-center-to-help-residents/article_5be84560-92fc-11e9-9d5e-8372e1212041.html

KMOX

https://kmox.radio.com/media/audio-channel/cherokee-venue-tech-workforce-gateway-311-we-people

TMCNET

https://www.tmcnet.com/channels/call-center-scheduling/articles/442493-st-louis-county-unveils-311-call-center.htm

What is Gateway 311?

Gateway 311 is a new way to connect with St. Louis County. Our mobile app (Google Play Store | Apple Store ) let's you do more things without having to call us. Our Citizen Support Center answers questions and provides information for the following:

Parks and Recreation, Jail, Permits, Re-Occupancy, Prosecuting Attorney, Sheriff's Office, Vector Control, Food and Restaurants, Parks and Recreation, Crisis Intervention, Children's Service Fund, Trash, Recycling, Workforce Development, Youth/Veterans/Homeless Programs, Health, Transportation, Public Works, Human Services, County Government, Police, Circuit, Civil, Municipal and Traffic Court, Board of Elections, Collector of Revenue, Personal Property, Animal Care and Control, Health Centers, Birth and Death Certificates, Marriage License, Plat Maps, County Council, County Executive and more.

What can I do with the Gateway 311 mobile app?

Find answers to FAQ's without having to make a phone call. Submit a question to our contact center. Create a service request and be updated via email when it is complete. Subscribe to news and event categories.

How do I create an online service request?

Answer a few questions, take a picture and submit the request directly from your phone. It's easy!  Request types include pothole, high grass, broken sidewalk, park problem, broken street sign, malfunctioning traffic light, graffiti, tree problem, property maintenance, rodent problem, abandoned vehicle, restaurant sanitation, food borne illness, trash stockpiling, and missed trash pickup service.

Does the new 311 Contact Center replace calling a specific department?

No. You can still call any County Department by locating their phone number on our website

What if I don't have a smartphone?

You can use the 311 app and all it's features on your desktop PC. Visit Gateway 311 Desktop App and enjoy the same features that the mobile app offers. If you have any issues or problems, call us during business hours (Mon-Fri, 8:00 - 5:00) and we can assist you.

How do I get help with the 311 mobile app?

Contact a 311 Citizen Support Specialist by dialing 311 on your mobile phone or 314-615-7311 on either a mobile or landline phone between 8:00 - 5:00 p.m., Monday-Friday.